Salesforce-Certified-Business-Analyst
Salesforce Certified Business Analyst
https://killexams.com/pass4sure/exam-detail/Salesforce-Certified-Business-Analyst
Question: 88
A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation including acceptance criteria and definition of done for a Heroku project.
Which way should the BA approach creation of this documentation?
Include the personal perspective for acceptance criteria and the overall perspective for definition of done.
Create one consolidated set of documentation as the two terms are synonymous and used interchangeably.
Include the overall perspective for acceptance criteria and the persona’s perspective for definition of done.
Question: 89
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
They contain substantial details and focus on technical elements.
They are dependent on related acceptance criteria and overlap with other use cases.
They can be easily prioritized and are small enough to estimate accurately.
Question: 90
The business analyst (BA) at Universal Containers needs to gather information for their project including the steps a user takes to accomplish a goal, challenges a user faces, people the user interacts with, applications they use to complete the steps, and their level of morale as they move through the process.
Which elicitation technique should the BA use?
journey Mapping
Survey /Questionnaire
Focus Groups
Question: 91
Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map.
Which diagram should the BA use in this case?
SIPOC (Suppliers, Inputs, Process, Outputs, Customers)
Capability Model
Value Stream Map
The Sen/ice Center at Universal Containers (UC) uses Service Cloud and Experience Cloud to manage its customer case lifecycle. UC wants to limit the number of interactions a customer has during the lifecycle. The project leader has asked the business analyst (BA) to visually illustrate the lifecycle.
Which document should the BA create?
Journey Map
Heat Map
Process Map
Question: 93
The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customization including custom objects, custom fields, renamed standard fields.
What should the business analyst recommend to the project team to increase understanding when documenting requirements, process and potential solutions?
Use customer terminology and language.
Use industry terminology and language.
Use Salesforce terminology and language.
Question: 94
From where can an Admin unlock a user?
Setup > Locked Users > Unlock
Users > Select user > Unlock
Setup > Object Manager > Users > Select User > Unlock
Users > Logins > Unlock Users
Question: 95
From where can an Admin unlock a user?
Setup > Locked Users > Unlock
Users > Select user > Unlock
Setup > Object Manager > Users > Select User > Unlock
Users > Logins > Unlock Users
Northern Trail Outfitters (NTO) plans to significantly grow its workforce and wants to increase the overall security of its Sales Cloud instance. NTO has previously implemented a complex security solution with organization wide defaults, criteria-based sharing rules, and dozens of user profiles. NTO has asked a business analyst (0A) for recommendations on how to proceed.
Which aspect of a potential solution is most important for a BA to consider?
User adoption
Scalability
System downtime
Question: 97
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
Prototyping
Brainstorming
Observation
Question: 98
One retail location of Cloud Kicks has been getting complaints from shoppers about being unable to find items in the store. The general manager has asked IT to configure tablets for the sales clerks so they can move freely around the store to assist customers.
The IT team writes a functional requirement:
Tablets running the Salesforce mobile app must allow users to access store inventory records which include current item count and item location.
Which user story should the business analyst write to describe the functional requirement?
As a sales clerk, I want to see item availability and locations to help customers find items.
As a general manager, I want sales clerks to have tablets so they can help customers find items.
As a customer, I want sales clerks to have access to item availability to help them find items.
Question: 99
The development team at Universal Containers is reviewing several stories to be added to the current sprint. The team is having trouble with a particular story about an Opportunity email alert and is unsure about which type of testing is needed.
What should the business analyst review and revise to provide more clarity to the team?
Definition of done
User persona
Acceptance criteria
Question: 100
From where can an Admin unlock a user?
Setup > Locked Users > Unlock
Users > Select user > Unlock
Setup > Object Manager > Users > Select User > Unlock
Users > Logins > Unlock Users
Question: 101
From where can an Admin unlock a user?
Setup > Locked Users > Unlock
Users > Select user > Unlock
Setup > Object Manager > Users > Select User > Unlock
Users > Logins > Unlock Users
Question: 102
Universal Containers (UC) has decided to implement Salesforce and has assigned a business analyst (BA) to write user stories for the project. The BA plans to meet customer to their experience in their own words.
Which type of research should the BA use to elicit user stories from UC’s customers?
Shadowing
Interviewing
Behavioral
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