ServiceNow-CSA MCQs ServiceNow-CSA TestPrep ServiceNow-CSA Study Guide ServiceNow-CSA Practice Test ServiceNow-CSA Exam Questions
ServiceNow Certified System Administrator 2025
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Where can Admins check which release is running on an ServiceNow instance?
Memory Stats module
Stats module
System.upgraded table
Transactions log
A knowledge article must be which of the following states to display to a user?
Published
Drafted
Retired
Reviewed
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Answer Agent
live Feed
Virtual Agent
Connect Chat
What is the purpose of a Related List?
To create a one-to-many relationship
To dot-walk to a core table
To present related fields
To present related records
Which one of the following statements describes the purpose of a Service Catalog workflow?
A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals
Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes
A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups
A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
report
workflow
event
task
Which are valid Service Now User Authentication Methods? (Choose three.)
XML feed
Local database
LDAP
SSO
FTP authentication
Access Control rules may be defined with which of the following permission requirements? (Choose three.)
Roles
Conditional Expressions
Assignment Rules
Scripts
User Criteria
Groups
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