ServiceNow-CSA MCQs and Practice Test


ServiceNow-CSA MCQs ServiceNow-CSA TestPrep ServiceNow-CSA Study Guide ServiceNow-CSA Practice Test ServiceNow-CSA Exam Questions


ServiceNow


ServiceNow-CSA

ServiceNow Certified System Administrator 2025


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Question: 53

Where can Admins check which release is running on an ServiceNow instance?


  1. Memory Stats module

  2. Stats module

  3. System.upgraded table

  4. Transactions log




Answer: B




Question: 54

A knowledge article must be which of the following states to display to a user?


  1. Published

  2. Drafted

  3. Retired

  4. Reviewed




Answer: A




Question: 55

What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

  1. Answer Agent

  2. live Feed

  3. Virtual Agent

  4. Connect Chat




Answer: C




Question: 56

What is the purpose of a Related List?


  1. To create a one-to-many relationship

  2. To dot-walk to a core table

  3. To present related fields

  4. To present related records




Answer: D




Question: 57

Which one of the following statements describes the purpose of a Service Catalog workflow?


  1. A Service Catalog workflow generates three basic components: item variable types, tasks, and approvals

  2. Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

  3. A Service Catalog workflow is used to drive complex fulfillment processes and sends notifications to defined users or groups

  4. A Service Catalog workflow generates three basic components: item variable types, tasks, and notifications




Answer: C




Question: 58

Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?

  1. report

  2. workflow

  3. event

  4. task




Answer: D




Question: 59

Which are valid Service Now User Authentication Methods? (Choose three.)


  1. XML feed

  2. Local database

  3. LDAP

  4. SSO

  5. FTP authentication




Answer: B, C, D




Question: 60

Access Control rules may be defined with which of the following permission requirements? (Choose three.)


  1. Roles

  2. Conditional Expressions

  3. Assignment Rules

  4. Scripts

  5. User Criteria

  6. Groups




Answer: A, B, D


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